Terms of Service / Privacy Policy

Professional Disclaimer: Please note that I Amy Ritchie of Nutrition by Amy am not a doctor. I cannot treat, cure, or diagnose. I cannot discuss disease in detail. If you have questions regarding a diagnosed disease, please seek the advice of an MD or ND. I can assess and advise you on your nutritional well-being through lifestyle and dietary, and recommendations.

·       You will receive access to the programs one week prior to the program start date. You will then have access to the online portal for the duration of the program. At the end of the program you are encouraged to download all the PDF's, weekly meal plans and shopping lists for your own use going forward.

·       With all my programs, I do not offer a guarantee of results. As with most things in life, you get out of it what you put in. If you do the work, you should see results. There may be certain health conditions or concerns inhibiting a person achieving the results wanted, please remember that everyone is biochemically unique and what may work for one person, may not work for another.

·       Once content is made available to you, all sales are final and no refunds are available. Once you have completed your first initial assessment, there are no refunds available should you decide you no longer want my services.

 

By using this site, you are accepting the practices described herein. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis.

 

Note: The terms of use and privacy practices set forth in this agreement are for this (www.nutritionbyamy.com) website only. If you link to other web sites while visiting our website, please review the terms of use and privacy policies posted at those sites. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Terms of Service: 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Amy Ritchie's relationship with you in relation to this website. The term ‘Company’ or ‘us’ or ‘we’ refers to Amy Ritchie, Nutrition by Amy, based in Thunder Bay, Canada. The term ‘you’ refers to the user or viewer of our website. 

The information presented on this website is of a general nature only and is provided for informational purposes. It is not intended to constitute advice for any specific situation or replace information supplied by your medical doctor, pharmacist and/or any other health care professional or health expert. The recommendations on this website do not indicate an exclusive course of treatment or procedure to be followed and are not intended to diagnose, treat, cure or prevent disease and/or illness of any kind. You are advised to consult with an appropriate health care professional before beginning any new healthy lifestyle program or detoxification/cleansing program. Reliance on the information provided on this website is solely at your own risk. Amy Ritchie assumes no responsibility or liability for damage or injury to persons or property arising from any use of any product, information, idea, or instruction contained in the materials on this website or those you purchase from this website. All the material is accessed at your own risk and there is no guarantee of results.

·       Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·       This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

·       All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

·       Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·       From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·       Company is under no obligation to screen or monitor Content, but we retain the right to include, edit or remove any Content at any time without notice.

·       Your use of this website and any dispute arising out of such use of the website is subject to the laws of the province of Ontario.

 

Privacy Policy: 

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.  We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 1st, 2019. 

 

What is considered personal information?

Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, credit card information and browsing habits on our site.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase.
Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.

We may process the following categories of personal data about you:

·       Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

·       Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

·       User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

·       Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

·       Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

  

Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

 

You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each email or by sending  an email with your request to stop receiving emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

 

Disclosure of your personal data:

We may have to share your personal data with the parties set out below:

·       Service providers who provide IT and system administration services.

·       Professional advisers including lawyers, bankers, auditors and insurers.

·       Government bodies that require us to report processing activities.

·       3rd party technology platforms and advertisers that support the running and growth of Nutrition By Amy

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests. To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our email newsletter, free challenges, or a free ebook, we will send you educational and marketing emails.

If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive email newsletters, you will not receive these emails.

Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Cookies

As you browse Nutrition by Amy, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and site data” or de-select the “accept cookies” box.

 

Ordering products on our site

We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

·       See what data we have about you, if any.

·       Change/correct any data we have about you.

·       Have us delete any data we have about you.

·       Express any concern you have about our use of your data.

 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 11th, 2019.

 

Online Privacy Policy

This privacy policy refers only to information collected through our websites, and does not apply to information collected in person at events, coaching calls or social media.

 

Your consent

In using our site, you agree to our privacy policy.

 

Copyright policy

All content is under copyright by Nutrition by Amy. The unauthorized commercial publication, copying or misuse of text, images, audio or video, or other content of this website or blog for selling, circulation, redistribution, and retransmission is prohibited, except as authorized by Nutrition by Amy. Anyone wishing to use any of the above information for commercial use, publication, or any purpose, other than fair dealing as defined in the Copyright Act of Canada, must request and receive prior written permission from Nutrition by Amy.

You are more than welcome to share a recipe from my website, but I do request the courtesy of either referring or directly linking it back, to the Nutrition by Amy website. To promote a recipe, article or photograph from my site please give a direct link back to the post where you found the material, including a mention of Nutrition by Amy.

 

Online Payment Method: 

Nutrition by Amy uses the services of Stripe to protect our user’s financial information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe. You can read more about their security here: 

 

Return Policy:

A: For online programs, including the Real Food Reset, there will be no refunds once you’ve received your first meal plan. One on one packages are non-refundable after the initial consultation. If for any reason you are unsatisfied with the information and program provided to you, please communicated with me ASAP and refunds on remaining visits will be offered on a case by case situation. With all of my programs, online and in-person, one on one and coaching, I encourage open dialogue and communication throughout and am always happy to adjust our direction and the plan provided to suit your needs. 

 

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